Frequently Asked Questions
Right away! Just click on the sign in button at the top of the page and login with the same email address/username and password you created when joining.
If you’re just starting out in photography, KelbyOne has you covered. Our membership includes courses for every skill level, from your very first shot to advanced post-processing techniques. You’ll learn at your own pace, from instructors who make even the most complex topics easy to understand. Most of our members will tell you: you won’t feel like a beginner for long.
Absolutely! We have members from all over the world. All prices listed are in US dollars (USD), so please be aware of your country’s conversion rates before purchase or renewal.
You bet! If you choose to go with a KelbyOne Annual membership you will have the opportunity to pay for a full year in advance and save $40 (versus going month-to-month).
Many of our courses offer free accompanying downloadable files that you can download and use to follow along.
Yes! Your KelbyOne membership allows you to login and start learning anytime, anywhere, from any type of device.
Our newly redesigned App allows members to take as many classes offline as your device will allow, so that you can watch on an airplane, roadtrip, or anywhere you happen to be without an internet connection. Get it on IOS. Get it on Android.
You may cancel your membership from the My Account page. You will still have access to your account until your membership expires. If you have any problems canceling your membership or have questions, please contact customer service.
Yes! Right now, the only membership upgrade we offer is our KelbyOne VIP membership. If you decide to upgrade, it takes effect immediately at a prorated rate so you won’t have to wait until your next payment date to get started.
We’re happy to help. You can email us at support@kelbyone.com or call us (and talk to a really friendly actual live person) at 800-201-7323 (or 813-433-5000)
(Office hours are: Monday – Friday, 9:00 am to 5:30 pm ET).