Frequently Asked Questions

Right away! Just click on the sign in button at the top of the page and login with the same email address/username and password you created when joining.
If you’re a beginner, you won’t be for very long. Whether you choose to join at $9.99/month or upgrade to a pro membership for $19.99/month we have courses created for everyone regardless of skill level.
Absolutely! We have members from all over the world. All prices listed are in US dollars (USD), so please be aware of your country's conversion rates before purchase or renewal.
You bet! If you choose to go with a Pro Membership you will have the opportunity to pay for a full year in advance and save $40 (versus going month-to-month). Our KelbyOne plan does not have this option.
Many of our classes offer free accompanying downloadable files that you can download and use to follow along.
Yes! Your KelbyOne membership allows you to login and start learning anytime, anywhere, from any type of device.
Our newly redesigned App allows members to take as many classes offline as your device will allow, so that you can watch on an airplane, roadtrip, or anywhere you happen to be without an internet connection. Get it on IOS. Get it on Android.
You may cancel your membership from the My Account page. You will still have access to your account until your membership expires. If you have any problems canceling your membership or have questions, please contact customer service.
Of course! We now offer a free membership, the KelbyOne Campus Tour. In this free membership you will have access to 3+ of our popular training courses, vendor content, The Grid, access to our blog—the Insider, and a digital sample of Photoshop User Magazine and Lightroom Magazine. Sign up for free today!
Yes! If you choose to upgrade your KelbyOne to a KelbyOne Pro plan, you will just pay a prorated amount on the day of the change and gain immediate access to all your new features! If you decide to make any other changes, your current membership will continue until your next payment date. At that time your new membership can begin.
We're happy to help. You can call us (and talk to a really friendly actual live person) at 800-201-7323 (or 813-433-5000) or just email us at info@kelbyone.com (Office hours are: Monday - Friday, 9:00 am to 5:30 pm ET).

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