How Can We Help You?

Have an issue that needs to be resolved? Search our Knowledge Base for help regarding
your account or to troubleshoot technical problems.

Frequently Asked Questions

Here’s where you’ll find the
answers to the questions we’re
most commonly asked. Learn More

How-to Guides

These step-by-step guides walk you
through our site answering any
questions you may have. Coming Soon!

Contact Us

Submit a support ticket with your
questions/concerns and a member of
our staff will contact you. Learn More

Most Common FAQs

How Can I Change My Account Details?

You can take care of all of your account and payment information on the “Account Settings” page. To view this page you will need to login.

Why Isn’t My Login Working?

The most common reason for this is that you are entering the wrong password. To fix this problem you will need to create a new password.

Why Isn’t My Video Player Working?

Our videos default to an Adobe Flash Player. If the video isn’t playing you may not have Flash. You can change your default setting to HTML5.

How Do I Get My NAPP Member Discount?

Log into our site using your NAPP login. After you have done this all NAPP discounts will automatically show up in your cart.

Still Need Help? Call us at 1.800.201.7323!

You can also reach us at 813.433.5000. We have customer service agents on hand
Monday thru Friday from 9:00am to 5:30pm to answer and assist with any problems or questions that you
may have regarding your membership. After hours? No problem. Shoot us an email and we’ll get back
to you during our regular office hours.