Have an issue that needs to be resolved? Search our Knowledge Base for help regarding
your account or to troubleshoot technical problems.
You can take care of all of your account and payment information on the “Account Settings” page. To view this page you will need to login.
The most common reason for this is that you are entering the wrong password. To fix this problem you will need to create a new password.
Our videos default to an Adobe Flash Player. If the video isn’t playing you may not have Flash. You can change your default setting to HTML5.
Log into our site using your NAPP login. After you have done this all NAPP discounts will automatically show up in your cart.
You can also reach us at 813.433.5000. We have customer service agents on hand
Monday thru Friday from 9:00am to 5:30pm to answer and assist with any problems or questions that you
may have regarding your membership. After hours? No problem. Shoot us an email and we’ll get back
to you during our regular office hours.